Job Description

About the Job:
We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly.

Critical results include:

• Phone calls answered promptly and hold times kept to a minimum and according to contract.
• Passenger database maintained accurately and new entries complete and accurate.
• Reservations complete and accurate, all pertinent information available.

Job Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Talent Requirements:

• High School diploma or equivalent; some college preferred.
• Previous clerical, data entry, customer service experience preferred but not required.
• Must be able to fluently speak, read, and write English. Bilingual (Spanish) a plus!
• Customer service.
• Data entry.
• Knowledge of service area.
• General knowledge of windows-based computer operating systems.
• Ability to communicate effectively on all levels.
• Ability to use multi-line phone system.

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