Job Description
Salary : $72,552.00 - $95,184.00 Annually
Location : Olympia, WA
Job Type: PROJECT-Funded: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2024-12
Division: Court Services Division
Department: Court Education Services (J23)
Opening Date: 06/17/2024
Closing Date: Continuous
Position Profile The Courts of Limited Jurisdiction Case Management System (CLJ-CMS) project is seeking a Court Technology Educator to assist with educating user that will receive a new statewide case-management system in the state's district and municipal courts.
This position is responsible for designing, developing, planning, and delivering technical training and resources.
Reporting to the CES Manager, this position is an expert-level professional who works under general supervision and exercises sound judgement and decision-making within the assigned scope of responsibilities, along with other responsibilities defined by the CES Manager. This position works in collaboration with the Court Technology Education Coordinator, other Court Educators, Business Analysts, and other stakeholders.
Applying adult education theories, instructional models and strategies, and education best practices, the successful candidate will develop technical instructional content, produce online technical training resources, host and present live training webinars, and support customers training needs. The successful candidate will be highly collaborative, production-oriented, and skilled in technical content development and training.
Washington Courts Employment Opportunity Administrative Office of the Courts
Court Technology Educator Court Services Division/Court Education Services Our Mission : Advance the efficient and effective operation of the Washington Judicial System.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS Job # : 2024-12 Status: Full time - Project limited duration* Location: Olympia, Washington Salary: Range 64: $ 72,552 - $ 95,184 per year (DOQ). Opens: June 17, 2024 Closes: Open until filled. AOC reserves the right to close the recruitment at any time. * Duration: This is a CLJ-CMS project position that is currently funded through June 30, 2025. It is anticipated that further funding will be approved through August 31, 2027. WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment. Position may be eligible for hybrid working; a combination of telework and working in-office. Duties and Responsibilities - Under the direction of the CES Manager, this position is assigned to the CES Court Technology Education Team.
- Conducts education needs analysis to define educational goals and objectives, and appropriate content and delivery methods for education programs.
- Partners with subject matter experts to develop instruction for in-person and online learning.
- Uses and maintains a standardized resource library of relevant instructional materials, exercises, and online training resources used in the delivery of education programs.
- Evaluates learning effectiveness to inform improvements in educational products and services.
- Understands and utilizes current trends in continuing professional education, best practices, and best techniques to engage audiences.
- Acts as a technical training expert for specialized judicial systems.
- Designs advanced technical education and business analysis for court customers.
- Develops and delivers training webinars, online-tutorials, demos, teaching materials, presentations and job aids.
- Works with developers, testers, business analysis, business liaisons, product owners, and subject matter experts to provide professional release notes, and codes.
- Defines the content of system workflows and business education.
- Writes and develops technical documentation, help files, reference guides, eService and Customer Service reference answers.
- Analyzes and responds to advanced help desk questions.
- Instructs judicial staff, virtually and on-site, on use of software applications and judicial policies and procedures.
- Performs other duties as required.
Qualifications and Credentials - Bachelor's degree in education or closely related field;
AND - Two (2) years of progressively responsible related experience in education. (Technology instructional background preferred.)
A combination of education and experience demonstrating a working knowledge and global understanding of education methodology, program/project coordination, and/or court business practices, may substitute for education and/or experience requirements.
Desired Qualifications: - Court experience (especially in case management systems.)
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES - Delivers exceptional customers service, consultation, and educational support.
- Skilled in designing and delivering curriculum to large audience groups.
- Understands and sets realistic customer expectations and delivers work products meeting those expectations.
- Uses sound adult education principles and practices to guide the development of curriculum, courses, modules, and related educational resources.
- Accepts personal responsibility for the quality and timeliness of work.
- Strong interpersonal communication skills and the ability to maintain positive working relationships with co-workers, stakeholders, and customers.
- Ability to analyze and understand complex issues and recommend solutions.
- Ability to form accurate estimates and achieve them through the use of objectives, timelines, action plans, and solutions.
- Ability to prioritize and effectively manage time and resources, independently and in team environments.
- Ability to independently design and deliver projects and programs from inception through implementation.
- Expertise in adult learning theory, instructional strategies, and models.
- Strong technical aptitude and self-learning.
- Knowledge of accessibility design standards and practices for instructional delivery.
- Ability to be highly flexible, adapt to change, and maintain positivity.
Supplemental Information If you have gotten this far and are thinking you do not qualify, consider again. Studies have shown that women, people of color, and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At the Administrative Office of the Courts, we are dedicated to building a diverse and authentic workplace centered in belonging. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the needed candidate for this or other roles.
IMPORTANT INFORMATION - The workweek may fluctuate depending on workload or agency needs.
- Overnight travel may be required based on business needs.
- This position is not overtime eligible.
The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
SPECIAL NOTE : Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.
Our compensation plan includes:
- Health, Dental, and Vision Plans
- Retirement Plan Options
- Deferred Compensation Plan
- Paid Time Off (Vacation, Sick Leave and Holidays)
- Paid Basic Life Insurance Policy and Long Term Disability Insurance
- Employee Assistance Program
- Flexible Spending Account and Dependent Care Assistance Program
- Public Service Loan Forgiveness
Part-time employees will receive benefits on a pro-rated basis.
To learn more details about all we have to offer, visit the benefits page at
01
Do you possess a Bachelor's Degree in education or closely related field?
02
Do you possess at least two (2) years progressively responsible related experience in education?
Required Question
Job Tags
Holiday work, Full time, Part time, Remote job, Flexible hours, Night shift,