Job Description

Customer Experience Associate Job Description.

Our company is looking for a Customer Experience Associate to join our team.

Responsibilities:

• Share themes and feedback from customers with the team to contribute to product improvements;
• Collaborate with other team members to ensure consistent and seamless services to Home Chef customers;
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience;
• Engage positively with customers sharing their Home Chef experience;
• Provide timely responses to tickets across all channelsless than 60 seconds for chats, less than 24 hours for emails;
• Provide an extraordinary, full life cycle customer experience to our users through phone, email and chat support;
• Be an expert on our productkeeping up to date on new features and weekly changing menus;
• Assist customers in managing their Home Chef accounts;
• Educating customers on using the LedgerX platform and derivatives fundamentals;
• Regular and predictable attendance;
• On-boarding new customers;
• Identifying and communicating customer pain points or opportunities to the product team;
• Communicating with customers using phone and email;
• Provide quality technical support service through one-contact resolution to;
• Supports Tier 1 technical support and customer service phone support for external customers.

Requirements:

• Entry Level Customer Service;
• Benefits Included;
• Proven communication skills both verbal and written;
• Dedication to excellence in hospitality and/or customer service;
• Comfort with a fast-paced dynamic environment that will evolve rapidly;
• Sales or cross-selling experience;
• Minimum 1-year providing exceptional customer service at an eCommerce business;
• Exceptional customer service skills;
• Flexible Schedule;
• Ability to type well and at a fast pace;
• A great communicator, who is warm, empathetic, conscientious, optimistic, adaptable, and who enjoys working in a team;
• Minimum typing speed of 45 WPM;
• Ability to exceed customers expectations;
• Comfortable up-selling or cross-selling product upon service contact;
• Organized with proficient attention to detail.

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