Job Description

Job Description

Job Description

Job Title: Customer Service Merchant Representative

Department: Merchant Services

Job Type: [Full-Time/Part-Time/Contract]

About Universal Services: Universal Services is a leading provider of comprehensive financial solutions and merchant services. Our mission is to empower businesses with the tools they need to succeed, offering exceptional support and innovative services to our clients. We are currently seeking a dedicated and skilled Customer Service Merchant Representative to join our team.

Job Summary: As a Customer Service Merchant Representative at Universal Services, you will be responsible for delivering outstanding support to our merchant clients. Your role will involve managing inquiries, resolving issues, and ensuring a seamless experience with our financial products and services. A good credit score is required to fulfill the responsibilities associated with this position, given its significance in handling merchant accounts and financial transactions.

Key Responsibilities:

• Customer Support: Serve as the primary contact for merchants, addressing their inquiries and concerns related to financial products, services, and account management.

• Account Management: Assist merchants with account setup, transaction processing, and issue resolution. Maintain accurate records of all interactions and transactions.

• Credit and Risk Management: Maintain a good credit score and assist with evaluating creditworthiness for merchant accounts. Support risk management efforts and ensure compliance with financial regulations.

• Problem Resolution: Identify and resolve complex issues related to merchant accounts, transactions, and financial discrepancies. Escalate unresolved issues to higher management when necessary.

• Communication: Provide clear and effective communication to merchants via phone, email, and chat. Ensure that all information provided is accurate and helpful.

• Documentation: Accurately document all interactions and transactions within company systems. Generate and review reports related to merchant activities and financial performance.

• Process Improvement: Contribute to the enhancement of customer service processes and procedures. Stay informed about industry trends and company policies to provide up-to-date information.

Qualifications:

• Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, or a related field preferred.

• Experience: Prior experience in customer service, particularly within the financial or merchant services sector, is advantageous.

• Credit Score: A good credit score is essential for this role due to its involvement in managing financial aspects of merchant accounts.

• Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in customer service software and financial systems.
  • Attention to detail and strong organizational skills.
  • Ability to work both independently and collaboratively within a team.

• Attributes:

  • High level of professionalism and integrity.
  • Ability to manage sensitive information with confidentiality.
  • Commitment to delivering exceptional customer service.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply: To apply, please send your resume and a cover letter outlining your relevant experience and qualifications to [application email/portal].

Universal Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description

At Universal Services, we pride ourselves on being the go-to solution for all your needs. Established with the mission to deliver exceptional service and unparalleled our team of skilled professionals is dedicated to making you better and seamless and stress-free.

At Universal Services, no job is too big or too small. Our mission is to provide you with dependable, high-quality services that make your life easier.

Company Description

At Universal Services, we pride ourselves on being the go-to solution for all your needs. Established with the mission to deliver exceptional service and unparalleled our team of skilled professionals is dedicated to making you better and seamless and stress-free.\r\n\r\nAt Universal Services, no job is too big or too small. Our mission is to provide you with dependable, high-quality services that make your life easier.

Job Tags

Holiday work, Full time, Contract work, Part time,

Similar Jobs