Job Description

MORE ABOUT THIS JOB:

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Marcus by Goldman Sachs

Marcus by Goldman Sachs is the firms consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS:

YOUR IMPACT

As part of the Delivery Partnership and Execution team, you will be responsible for helping re-invent how financial services are distributed and consumed. You will join a team of creative and driven operation managers to help build universally accessible and industry leading customer and agent solutions that are simple and transparent for the consumer businesses. You will be independently leading multiple process improvement and new feature projects partnering with multiple stakeholders across product, operations, Risk and Compliance functional teams along with external partners and vendors.

We have a fast paced result driven culture and we are looking for individuals who are proactive and can work with a sense of urgency. The candidate should have a sense of ownership and should be able to drive results independently while working on multiple concurrent projects.

Job summary and responsibilities

• Partner with internal and external stakeholders to develop execution strategies to successfully launch new product features, benefits and promotions
• Design processes that are simple and consistent for agents, are efficient for the business, and meet all regulatory and compliance requirements
• Identify opportunities, create business cases, and coordinate efforts to improve agent processes, resources, and technology
• Work closely with a variety of stakeholders in developing agent resources, understanding impact of new requirements, influencing and consuming technology changes, and ensuring agent change readiness
• Research and remain current on the latest industry customer service trends and recommend tools, services, and practices for improvement
• Continually reprioritize and adjust scope based on the evolving needs of the stakeholders
• Escalate and resolve tactical issues quickly to limit business impact

Basic qualifications

• Minimum 2 years of experience in customer facing teams
• Proficient in Microsoft Excel, PowerPoint, and other software to deliver high quality materials
• Ability to collaborate in a team environment, communicate effectively & influence others
• Proactive, flexible and ability to multi-task
• Ability to learn quickly and adapt to projects and deadlines
• Strong interpersonal, communication, presentation, and problem solving skills

Preferred qualifications

• Bachelors degree (U.S. or equivalent)
• 4+ years of experience in customer facing teams
• Experience in a start-up environment
• Experience developing agent and customer facing materials

ABOUT GOLDMAN SACHS:

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

Job Tags

Flexible hours,

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