Job Description

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

• Responsible for assisting with the daily set-up, execution, and related emcee functions of daily casino prize giveaway promotions.
• Promotes the company’s products, services, events, and promotions via public address system.
• Educates players in the understanding, application, and usage of the company’s Rewards card to include its benefits.
• Interacts with all casino customers relating to all promotional events.
• Responsible for assisting with all paperwork and accountability.
• Executes property promotions and special events.
• Responsible for assisting with greeting all guests.
• Responsible for assisting with the emcee functions of weekly slot tournaments as assigned.
• Responsible for maintaining daily procedures regarding the Players Club members which includes, discerning appropriate identification, filing and record keeping.
• Responsible for assisting with maintain and balancing a cash drawer.
• Responsible for assisting with coupons and newspaper promotions regarding gaming specials and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for assisting with direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.
• Reports customer problems to other appropriate department for resolution.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolonged periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to effectively communicate English and have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be proficient in Word and Excel.

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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