Job Description

Are you looking for a company where you feel valued and appreciated?

Are you driven to find the best deal for your customers?

Are you someone that thinks outside the box?

If you answered YES to any of the above, we want YOU to join our team.

Columbus Auto Group is the proud owner of Chevy of Columbus, Ford of Columbus, Nissan of Columbus and Jeep of Columbus and we are looking for Experience Finance Specialists to join our team.

As an F&I Specialist at Columbus Auto Group, you will play a pivotal role in facilitating the financing and insurance processes for customers purchasing vehicles. Your primary responsibility is to assist customers in securing suitable financing options that align with their financial circumstances and present them with various vehicle protection products to enhance their ownership experience. You will be a critical link between the sales team, lending institutions, and customers, ensuring a smooth and transparent transaction that meets all regulatory requirements. The success of this position lies in your ability to build strong customer relationships, provide expert financial guidance, and uphold the highest levels of professionalism and compliance.

Key Responsibilities:

1. Financing Assistance:
   • Evaluate customers' creditworthiness, financial history, and other relevant information to determine appropriate financing options.
   • Collaborate with a network of lending institutions to secure competitive financing approvals for customers.
   • Present financing terms, interest rates, and payment options clearly, addressing any questions or concerns.
2. Vehicle Protection Product Sales:
   • Introduce and explain a range of vehicle protection products, such as extended warranties, service contracts, GAP insurance, and tire protection.
   • Assist customers in selecting the best protection products to suit their needs and budget, emphasizing their benefits.
3. Compliance and Documentation:
   • Ensure all finance and insurance paperwork is accurately completed, adhering to legal and regulatory standards.
   • Verify the accuracy of financial documents, contracts, and disclosures before obtaining customer signatures.
   • Stay informed about changes in state and federal laws pertaining to automotive finance and insurance.
4. Customer Relationship Management:
   • Establish a positive and trustworthy relationship with customers, providing a personalized and customer-centric experience.
   • Address customer concerns and inquiries related to financing, insurance, and protection products promptly and courteously.
   • Strive to exceed customer expectations, promoting a high level of satisfaction and fostering customer loyalty.
5. Team Collaboration:
   • Collaborate closely with the sales team to identify potential financing and insurance opportunities during the sales process.
   • Work in tandem with the finance manager and other team members to streamline processes and optimize the F&I department's efficiency.

This comprehensive job description outlines the significant responsibilities and qualifications required for the F&I Specialist position at Columbus Auto Group. Your commitment to providing exceptional customer service and expert financial guidance will contribute significantly to the dealership's success and reputation within the community.

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