Job Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

The role of the Medical Science Liaison (MSL) is pivotal, embodying a specialized, field-oriented expertise in the realm of anti-arrhythmia treatments for self-administration outside of the emergency department or hospital setting for patients with acute episodes of paroxysmal supraventricular tachycardia (PSVT) and atrial fibrillation (AFib), as well as other episodic cardiovascular conditions.

Adhering rigorously to regulatory and corporate directives, the MSL will adeptly foster and nurture scientific partnerships within the relevant scientific communities. This pivotal role entails engaging with Key Opinion Leaders (KOLs) and healthcare practitioners (HCPs) at local, regional, and national levels.

The Payer MSL is part of a regional therapeutic area Field Based Medicine (FBM) team. The focus of this role is field based scientific exchange (SE), for which the individual will leverage their scientific background, industry knowledge, and business acumen to act as a scientific resource to payers and key opinion leaders while gathering insights that inform Scientific Objectives (SOs) and strategic decision making. Payer MSLs are responsible for establishing, cultivating, and maintaining relationships with KOLs and working closely with the Market Access team to engage payers and KDMs (Key Decision Makers). Further, the Payer MSL functions as part of the account team to provide product and pipeline therapeutic area expertise to KOLs and payers, and as a scientific expert to internal stakeholders within Medicine and Commercial groups. They will play a critical role in the development of scientific resources. The Payer MSL is a collaborative member, who is expected to communicate seamlessly with other members of the field-based organization and perform all activities in a compliant manner. In addition, the Payer MSL may have responsibility to cover select Congresses with the expectations of attending sessions, managing the medical information booth (MIB), hosting debriefs, and providing an executive summary to the appropriate members of the leadership team. The Payer MSL may be responsible for providing internal and external scientific training and include KOL territory management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Function as the EVERSANA Medical Deployment primary point of contact in the field with reporting responsibilities to the Senior Director, Medical Excellence and Field-Based Medicine
• Serve as preceptor to other MSLs and Payer MSLs
• Support internal medical affairs initiatives as appropriate
• The overarching objective of the Payer MSL is to be in the field conducting scientific exchange with prioritized external customers (KOLs/KDMs/Payers). Therefore, the principal effort of the Payer MSL will be focused on 2 planning, preparing for, and conducting field-based interactions and scientific exchange in support of the Scientific Objectives (SOs)
• Proactively conduct scientific exchange with KOLs/KDMs/Payers/ Population Based Decision Makers (PBDMs) to support the SOs
• Provide timely clinical, economic, and scientific product updates proactively or in response to unsolicited requests per standard operating procedure (including Dossier) to formulary decision makers or similar entities
• Establish and maintain scientific relationships with key external customers, while developing a strong understanding of territory specific healthcare systems and payer practices
• Act as a scientific resource to KOLs/KDMs/Payers to reactively answer specific questions on disease state topics and company compounds through scientific exchange
• Provide disease state education on topics related to SOs as appropriate Work closely with the Market Access team to serve as a scientific resource at payer accounts and integrated delivery networks when requested
• The Payer MSL collaborates across the organization – in a seamless and efficient and compliant manner
• Conduct scientific exchange with KOLs to support MSLs, as needed
• Collaborate with Commercial personnel, as appropriate and in a compliant manner, to provide scientific support for internal and external activities where there is a defined and appropriate scientific role for FBM
• Collaborate within the FBM Team on all aspects of planning, execution, sharing of best practices, and insight generation related discussion in order to understand the breadth of insights, potential impact, and to stimulate scientific exploration
• Collaborate with Medical Affairs and other clinical functions, to provide scientific support to current and potential company activities, including, but not limited to, support at Congresses, as needed
• Develop a tactical customer-centric medical engagement plan in alignment with management
• Provides insights from external customers to ensure strategies and tactics are robust in filling key evidence gaps from a payer perspective
• Support identification and assist with development of scientific materials and training required to effectively conduct scientific exchange
• Execute and document customer interactions in the appropriate systems and tools (e.g., Veeva CRM) in accordance with compliance guidelines. Communicate account and project activities and provide status updates routinely to key internal stakeholders
• Ensure FBM policies, procedures, and guidance are adhered to and Perform all Company business in accordance with all regulations (e.g. EEO FDA, OSHA, PDMA, EPA PhRMA, etc.)
• Incorporate compliance and ethical decision-making into all business practices and seek appropriate advice and counsel on new proposed activities
• Demonstrates high ethical standards and integrity, including demonstrated adherence to all corporate, compliance, and regulatory guidelines and procedures

#LI-CG1

Qualifications

  MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced science / clinical degree (PharmD, M.D., DO, Ph.D.) with one or more (1+) years of relevant clinical or therapeutic experience, or
• Masters level degree in health sciences (e.g., MS, MSN, MPH, MHA) with three or more (3+) years of relevant clinical or therapeutic area experience, or
• Combined BSc. with a MBA, or BSN with a MBA, and five or more (5+) years of relevant clinical or therapeutic area experience
• Four or more (4+) years of experience as a MSL within the respective therapeutic area with primary emphasis on payers or Health Economics and Outcomes Research (HEOR)- required
• Knowledge of regional specific healthcare systems, HEOR, and payers
• Deep understanding of US healthcare industry trends, and in-depth knowledge of the US healthcare delivery system, including payors and organized providers and ability to apply this understanding in support of field-based activities
• Knowledgeable regarding role of value evidence as used by payor decision makers to inform adoption and diffusion decisions
• Ability to translate data driven evidence into decisions, discussions, actions that align to customer needs Demonstrated ability to articulate pharmacoeconomic discussion with appropriate language and content Pharmaceutical industry experience required
• Senior level influence and credibility - ability to engage senior executives both in customer company and in external organizations
• Strong business acumen with proven ability to apply health outcomes programs or research findings to impact market access decisions
• Ability to master clinical and health economic evidence and able to effectively communicate complex material to a wide variety of audiences
• Communication skills which display comfort, agility, and confidence in a variety of situations
• Learns quickly and adapts rapidly in complex and/or stressful situations, with ability to manage multiple and shifting priorities
• Challenges the status quo by asking appropriate questions and offering alternative solutions
• Creates a learning environment and is open to suggestions and experimentation for improvement Embraces the ideas of others, nurtures innovation, and manages innovation to reality
• Ability to readily interpret scientific data, understand the potential impact of data on clinical approaches and research needs, and communicate scientific data to broad audiences
• Ability to use field-based electronic or other communication tools for all aspects of job
• Requires a deep understanding of scientific, clinical, market and product information and the ability to discuss and communicate this information with top experts in their field
• Requires the knowledge and expertise to interpret expert insights and share this information with internal stakeholders across multiple functions
• Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information
• Thorough understanding of Guidance on Payor Communication, as well as their implications for the development and dissemination of healthcare economic information to the payer Well versed in the recommendations from FDA’s 2018 Guidance for Communication of HCEI, “Drug and Device Manufacturer Communications with Payors, Formulary Committees, and Similar Entities
  • Demonstrate high ethical and profession standards with all business contacts Embodies a can-do entrepreneurial mindset with a willingness to both lead and support key company initiatives
• Builds strong relationships with peers and cross-functionally with partners outside of team and/or organization to enable higher performance
• Demonstrates a positive, enthusiastic attitude
• ≥60% Trave

Additional Information

OUR CULTURAL BELIEFS

Patient Minded -  I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action -  I am empowered and hold myself accountable.

Grow Talent  - I own my development and invest in the development of others. 

Win Together  - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters -  I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity -  I create an environment of awareness and respect.

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