Job Description

Full job description

The Ohio Lottery Commission supports teleworking as a work model for employees. Telework can improve an employee’s work/life balance and increase employee productivity. This position is eligible for hybrid work pursuant to the Ohio Lottery Commission’s Teleworking Policy, which incorporates both telework and in-office work days. If approved, the successful candidate will be required to comply with the requirements established in the Ohio Lottery Commission’s telework agreement and policy.

You are required to submit your resume as an attachment with your online employment application.

Primary Technology: Fixed/Mobile Telecommunications

Secondary Technology: Collaboration/Conferencing

Responsibilities of the Infrastructure Specialist 2 position include but are not limited to:

• Responsible for mobile device engineering and administration including profile/policy creation, maintenance, and general configuration.
• Administers and supports Voice Communications Technologies including but not limited to CBTS VoIP, Teams Voice, and Cisco VoIP.
• Administers and supports Call Center Technologies including but not limited to Call Manager, Auto-Attendant, and call queue.
• Administers and supports Telephony Software including but not limited to MS Teams, Cisco Jabber, and Informacast.
• Handles the administration and upgrades for IT-specific applications including but not limited to Service Now, InTune, and Workspace One.
• Administers, configures, and supports Enterprise scale collaboration systems.
• Supports data circuit management.
• Supports Advanced Office 365 solutions.
• Handles IT Service Desk contacts (phone calls, e-mails, walk-ups, etc.).
• Responsible for the creation, analysis, resolution, and escalation (if necessary) of tickets received from customers.
• Installs, maintains, configures, and upgrades hardware and software in workstations and network.
• Diagnoses, analyzes, and resolves customer issues across multiple technology lines.
• Deploys, supports, and maintains physical endpoints (e.g., PCs, mobile devices, printers, access points, VoIP phones, etc.).
• Creates and maintains base Windows PC images.
• Utilizes Active Directory for onboarding and offboarding of employees and endpoint devices.
• Administers and operates PC configuration management and software/update deployment system.
• Authors and maintains documentation on a variety of technical subjects (e.g., procedures, quick reference guides, job-aids, tracking spreadsheets, tickets, customer correspondence templates, etc.).
• Coordinates with DAS/OIT specialists on a variety of enterprise solutions, technologies, systems, services, etc.
• Performs infrastructure maintenance and troubleshooting to ensure network connectivity to all agency endpoints.
• Provides support for Microsoft Windows operating systems.
• Performs other duties and works on special projects.

Job duty, knowledge, skill, & ability statements at a lower-level are understood to be able to be performed at any higher level.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

48 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 30 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of undergraduate core program in computer science or information systems; 24 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 months work experience in the primary technology specified by the agency in the position description & job posting.

• Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.



Job Skills: Information Technology, Computer Literacy, Customer Service, Network Services, Network Administration, Telecommunication Systems, Analyzation, Customer Focus, Problem Solving, Responsiveness

Supplemental Information

OCSEA/AFSCME bargaining unit position.

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

NOTE:

You are required to submit your resume as an attachment with your online employment application.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Start date immediately.

This position is non-exempt (eligible for overtime) from the Fair Labor Standards Act.

The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.

New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

Internal and external applicants please submit ADM-4268 (Civil Service Application) to the Ohio Lottery, Office of Human Resources, no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the designated deadline date will not be considered. Applications must be submitted online at Paper applications will not be accepted or considered. All questions concerning employment opportunities with the Ohio Lottery should be directed to the Ohio Lottery, Office of Human Resources at careers@lottery.ohio.gov. You may also call the TDD number at 1-800-750-0750 (toll free). The Ohio Lottery does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services. NOTE: Those who are contacted for an interview should inform the Ohio Lottery Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

BACKGROUND INFORMATION

CONVICTION OF A FELONY, OR A MISDEMEANOR OF THE FIRST, SECOND OR THIRD DEGREE, WHICH INVOLVED GAMBLING, FRAUD OR MISREPRESENTATION, THEFT, OR ANY CRIME OF MORAL TURPITUDE, PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT ALREADY BEEN SEALED. ORC 3770.021

EMPLOYMENT CONTINGENT UPON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK AS REQUIRED BY SECTION 3770.02(D) OF THE OHIO REVISED CODE.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Tags

Holiday work, Full time, Part time, Work experience placement, Immediate start, Remote job, Felony friendly,

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