Job Description

POSITION PURPOSE :

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for overall customer and event promoter satisfaction and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, service and supervise large events including concerts, sporting events and trade shows
• Plan, direct and evaluate the work of subordinates and provide leadership for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
• Assist in booking events and managing the venue calendar
• Assist in preparation of departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
• Complete all duties with a customer service focus through teamwork and dedication 
• Advance, or assistance in advancing, event set up details and show production
• Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
• Completion and/or assistance with the completion of pre-show event financial estimates
• Completion and/or assistance of post-show event settlements
• Advise lessees on services available form independent contractors for events
• Assist in oversight of event and security staffing department
• Assist in recruiting and training event and security staff
• Delegate assignments and review performance and results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
• Oversees AV Contractor and Event Management staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review and manage emergency planning procedures 
• Create and distribute detailed data sheets prior to every event
• Direct oversight of staffing and scheduling union stagehand labor force
• Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
• Coordinate service needs with Food and Beverage department as needed
• Oversees AV Contractor and Event Management staff
• Serve as Manager on Duty as scheduled
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Minimum of (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing, or related field
• Proficient in use of Microsoft Office and AutoCAD experience preferred
• Strong oral and written communication skills 
• Ability to stand and walk for long periods of time, climb stairs, and occasionally lift up to 40 lbs.
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
• Possession of, or ability to obtain, a current CPR certificate is preferred
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of Operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision and training
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings

Salary: $70,000 - $80,000 + health/dental/vision insurance, 401(k) and match, vacation, sick and holiday pay

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